Complaints

We understand how frustrating it may feel if you do not feel 100% satisfied with every aspect of the care or support we have offered you. Not only would we like to hear from you to resolve the challenge, but moreover, we’d like to thank you for sharing and assure you that your feedback will be taken seriously, acted upon when necessary and learnt from wholeheartedly.

Please raise any concerns you might have with our MD by emailing her directly: Emma Puttock

If you have any safeguarding concerns relating to any Now, Next & Then team member, these should be raised immediately, following the same email link above. Be assured your complaint will be acted upon straight away, following our company’s safeguarding policy.

Alternatively, you can contact the children’s safeguarding team (BANES social care) on 01225 396111 or 01225 477929, or the police on 999.